Support
How can we help?
Answers to common questions, plus a way to reach out if you can't find what you're looking for. KYC is in active development, so this page will grow over time.
Contact support
The best way to reach us is by email:
Please include as much detail as you can - it helps us get back to you faster.
Troubleshooting & common topics
The app won't start
If the app won't open or closes right away, try fully closing and reopening it, make sure your device software is up to date, and check that KYC is running the latest available version. Restarting your device can also resolve startup issues. If the problem continues, email us and include your device model, software version, and KYC app version.
Sound, music & haptics settings
Sound effects, music, and haptic feedback can be turned on or off in the app’s Settings. Haptic feedback is used for certain interactions and rewards, such as earning Brains. If you’re not hearing audio, check that your device isn’t in silent mode and that the in-app audio options are enabled.
Progress differences or sync issues
If your progress on this device and your cloud progress take different paths, KYC can detect the mismatch and ask you which version should become your main progress. Review the values shown on the Progress Sync screen carefully before choosing, because the selected version replaces the other progress for your account. If you are unsure which version to choose, compare your KYC Tokens, Brains, streak, and completed blocks before confirming.
For other progress or reward questions, first check your Progress and Account screens. If something still appears incorrect after sync has been resolved, contact support with details about what you are seeing.
Reporting incorrect information
KYC covers a large and fast-moving ecosystem, and information can change over time. If you spot something that looks incorrect or outdated, let us know which game mode and which project, person, event, or question it relates to, and we'll review it.
Reporting a technical issue or bug
A short description helps a lot. Tell us what you expected to happen, what happened instead, and include your device model, software version, and KYC app version. Screenshots are welcome when they help show the problem.
Requesting a project to be added
If you represent a crypto project and would like it considered for inclusion in Know Your Cryptos, email us with the project name, official website, logo or brand resources, and any relevant information about the project. Inclusion is not guaranteed, but submissions will be reviewed for fit, accuracy, and available source material.
Intellectual property - removal or correction requests
Cryptocurrency names, logos, and trademarks belong to their respective owners, and Know Your Cryptos is an independent educational game. If you represent a project or rights holder and would like content corrected or removed, email us with the relevant details and we'll review your request.