Know Your Cryptos KYC

Support

How can we help?

Answers to common questions, plus a way to reach out if you can't find what you're looking for. KYC is in active development, so this page will grow over time.

Contact support

The best way to reach us is by email:

Please include as much detail as you can - it helps us get back to you faster.

Troubleshooting & common topics

The app won't start

If the app won't open or closes right away, try these first:

Fully close the app and reopen it, make sure your device software is up to date, and check that KYC is on the latest version. Restarting your device clears up most startup issues. If it still won't launch, email us and include your device model and software version.

Sound & music settings

Sound and music can be turned on or off in the app's settings. If you're not hearing audio, check that your device isn't in silent mode and that the in-app audio options are enabled.

Questions about progress, scores & streaks

Your progress - score, streaks, and rewards - is tracked as you play. If something looks off, note what you were doing when it happened and get in touch so we can look into it.

Reporting incorrect information

KYC covers a large, fast-moving ecosystem, and details can change over time. If you spot something that looks wrong, let us know which mode and which project or question it relates to, and we'll review it.

Reporting a technical issue or bug

A short description helps a lot: what you expected, what happened instead, and your device model and software version. Screenshots are welcome.

Intellectual property - removal or correction requests

Cryptocurrency names, logos, and trademarks belong to their respective owners, and Know Your Cryptos is an independent educational project. If you represent a project and would like content corrected or removed, email us with the details and we'll respond.